PAYMENT ▪︎ SHIPPING

PAYMENTS

You can choose between several payment methods:

  • CASH ON DELIVERY: cash on delivery, the courier does not accept bank cheques, an additional 2.5 euros for cash on delivery.
  • WIRE TRANSFER : we accept payment by bank transfer, after the order and preparation you will receive the data necessary for the bank transfer, the order will be processed with the credit on average 1/2 working days.
  • PAYPAL : the credit card payment process is managed by Pay Pal, the payment method is protected and secure, the credit card data does not pass through our site but is managed directly by the Pay Pal service, after completing the procedure you will be redirected to the Planethair site .it.
  • CREDIT CARD : the payment method is protected and secure, credit card data do not pass through our site but are managed directly by the manager ( Visa, MasterCard, American Express, Poste Pay, etc.).
  • Klarna: buy now and pay in 3 installments without additional costs, click here for more information
  • Satispay: with Satispay you can transfer money to your contacts and pay in stores with the same simplicity and immediacy of a message on WhatsApp
  • Scalapay : buy now and pay in 3 installments without additional costs

SHIPPING


COSTS METHOD AND SHIPPING TIMES

Italy

  • Shipping by courier €3.99, over €39 spent on products are free;
  • Guaranteed Fulfillment Courier today - NO DELIVERY (entered by 3pm - excluding holidays) : order shipment guaranteed on the day of the order, additional cost is €2.90.

    HOW LONG IS IT NECESSARY FOR DELIVERY?

    Delays may occur around holidays, strikes, Black Friday and extraordinary events. The times listed below are not guaranteed.

    • Italy: the order will be shipped within 24 hours by Express Courier delivery times depend on the location, on average 24/48 hours (excluding Islands and Small Towns which may require additional times);
    • Abroad: times depend on the location, on average 5 working days

    HOW CAN I KNOW WHEN IT WILL BE SHIPPED?

    • You will receive a shipping confirmation email.
    • You will be able to check the order status from your account.
    • In the event of non-delivery it may be advisable to check with the neighbors, the courier may have left it with them, a notice of passage will be left, it will be necessary to contact the courier or send us an e-mail to arrange a new delivery.
      CAN I RECEIVE THE PRODUCTS TO AN ADDRESS DIFFERENT FROM THE BILLING ONE?
        Yes, you must fill in the shipping address with an address other than the billing address, you can find it in the (Your Data) section reserved for the data of the 'product recipient', or you can indicate a different recipient during the purchase procedure.