ordering on planethair is simple. It is not necessary to register.

SEARCH FOR THE PRODUCTS First of all you have to browse the site to identify which products you want to order. When you have found a product that interests you, click on the product name to see its detail page. Here you will find more information about the product including availability.

ADD TO CART If you wish to order a product, click on the "Add to Cart" button on the right side of the product detail page.

PROCEED WITH THE PURCHASE When you decide to purchase click on the "Checkout" button, you will enter the purchase procedure.

ENTER YOUR EMAIL The email you provide will be used to send you communications following your order.

ENTER YOUR DETAILS Enter your purchase and shipping data.

CHOOSE HOW TO PAY choose the preferred method.

CONFIRM check all the data shown (shipping data, products to purchase...) and confirm the order.

PRINT ORDER prints the order.

Email: clienti@planethair.it

Chat : during opening hours you can chat with an operator when active you will find the button at the bottom right

Message : Facebook, WhatsApp

WhatsApp +39 351 966 2858

yes, the prices are VAT included

When you buy an item sold on Planethair.it you are buying from a company based in Italy, registered for VAT purposes in Italy which charges VAT.

Typically, a consumer does not need an invoice. To request assistance and warranty you can, in fact, keep the purchase receipt of your order.

If you still wish to request the issuance of the invoice, contact our Customer Service before the order is shipped, communicating your tax code. The invoice will be addressed to the address associated with the payment method and it will not be possible for us to address the invoice to a different name or address.

If you purchased as a consumer, you can print the purchase receipt by clicking on Order details .

If, on the other hand, you have registered your VAT number, you will receive the electronic invoice within approximately 7 working days of receiving the package.

We remind you that it will be possible to print the purchase receipt only for eligible orders after they have been shipped.

Important: We remind you that it is not possible to change the billing information or the contents of the receipt once the order has entered the shipping process.

You can use different payment methods for your purchases on Planethair.it

CASH ON DELIVERY: cash on delivery, additional cost 3 euros, the courier does not accept bank checks (select the courier TNT, BRT not enabled)

BANK TRANSFER : we accept payment by bank transfer, following the order and preparation you will receive the data necessary for the bank transfer, the order will be processed with credit in an average of 1/2 working days.

PAYPAL : the credit card payment process is managed by Pay Pal, the payment method is protected and secure, the credit card data does not pass through our site but is managed directly by the Pay Pal service, once the procedure has been completed you will be redirected to the site Planethair.it

CREDIT CARD : the payment method is protected and secure, credit card details do not pass through Planethair

SCALAPAY: buy now and pay in 3 installments at no additional cost with Scalapay .

KLARNA: buy now and pay in 3 installments at no additional cost click here for information

Satispay : with Satispay you can transfer money to your contacts and pay in shops with the same simplicity and immediacy of a message on WhatsApp

Fermopoint is the service that allows you to collect your parcels from 6621 affiliated collection points throughout Italy. Convenient and safe alternative to home delivery, which can be booked independently at checkout by entering the Point as the delivery address, you can collect within 3 days comfortably during opening hours, the Points are physical stores (tobacconists, bars, newsagents, etc.).

https://www.fermopoint.it/

during the purchase procedure you can indicate a different recipient.

the products are carefully packaged to avoid damage. If the package is visibly damaged, reject the shipment, alternatively accept " subject to specific inspection " to be indicated upon acceptance, specifying that the package is damaged or with non-planethair tape . If the customer collects a damaged or tampered package without making any reservations, the courier will not recognize the damage and it will not be possible to intervene.

Shipping to Italy : the order will be shipped within 24 hours by express courier, delivery times depend on the location, on average 24/48 hours ( delays may occur around holidays - excluding islands and small towns which may require additional times);

Courier Delivery Guaranteed today : if the order is placed by 3 pm, excluding holidays, the order will be shipped the same day at an additional cost of €2.90 (NO DELIVERY).

Abroad : times depend on the location, on average 5 working days

with the shipment, the courier will send a confirmation email with the link to track the shipment

The costs in Italy for ordinary shipping are €3.99 (Italy). Over €49 in products purchased are free (the system automatically resets the shipping costs). Cash on delivery incurs additional costs .

Courier Fulfillment Guaranteed today (entered by 3.00 pm - excluding holidays) we guarantee the shipment of the package on the same day of the order (not delivery) Additional cost €2.90

Insurance : it is possible to insure the shipment at a cost of 1.5 euros. In case of damage, the order will be sent with another shipment and the damaged order will be collected free of charge.

Planethair guarantees reimbursement of the expenses incurred, with only the shipping/collection costs to be paid by the customer.

The right to withdraw referred to in this article is not granted to Buyers in the cases described in article 59 of the Consumer Code in the case of supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection and are been opened after delivery. The product must be returned in the same undamaged and unused packaging, in the case of sealed products it must be sent without the seal applied by the manufacturer having been removed.

The right to withdraw referred to in this article is not in any case granted to Buyers in the case of Orders relating to Personalized Products.

Deadline for exercising the right of contractual withdrawal
The deadline within which the Buyer and/or the recipient of the Order can exercise the right of contractual withdrawal is 14 days from the date of receipt of the Order.

Shipping costs will be borne entirely by the Buyer and/or the recipient of the Order (art. 5, paragraph 6, Legislative Decree no. 185 of 05/22/1999).

Planethair offers a collection service at a cost of 7.5Є otherwise the customer can use a shipping method they prefer as long as it is traceable.

1. request the return from the planethair.it website
2. Send an email to cliente@planethair.it with photos of the product you wish to return including the packaging if present, communicate if you wish to replace or refund and wait for confirmation and acceptance of the return
3. Pack the products in such a way as to prevent any damage
4. Write the recipient's reference on the package: Blue Moon - Servizio Planethair.it Via Agostino Rosa - Loc.Loppora - 55051 Fornaci di Barga (LU)
5. Include a copy of the order in the package

if you wish to send with your trusted courier after accepting the return, send the package using a traceable shipping method, otherwise communicate on which days you wish to collect it, the cost of 7.5 euros will be deducted from the refund

within 14 days after receiving the parcel

Send an email to clienti@planethair.it with photos of the package and products, let us know if you have accepted subject to specific verification indicating the anomaly found, we will proceed with the collection and free replacement.

Send an email to clienti@planethair.it with photos of the package and products, communicate we will proceed with the collection and free replacement.

In case of return for replacement of one or more products, the costs of returning the package and the new shipment are charged to the customer,

to facilitate the procedure, a collection service is provided at a cost of 7.5 Є,

upon return we will proceed with the registration of a discount voucher net of collection costs (7.5Є ) to be used for a new order,

the shipping costs of the new order will be calculated as per the conditions of sale, over 39Є free.

If the procedure indicated above is respected, we will credit the amount paid within 10 working days of receiving the goods, excluding shipping costs (Article 5, paragraph 6, Legislative Decree No. 185 of 22/05/1999)

Read what we have done for your privacy

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You can change your preferences for Cookies from the following link: Change Cookies

By visiting Planethair.it with the browser settings configured to allow cookies, you inform us that you intend to use the products and services of Planethair.it and that you consent to the use of cookies and other technologies for the supply of the aforementioned.

Cookies are used for various purposes, to: keep track of the session to simplify future use of the site and detect if you have activated a registration procedure; conduct research and diagnostic activities to improve the contents. store items in your cart, usage statistics, and your favorite products. they are used to identify items in your shopping bag, restricted, and also browsing history so that we can make better recommendations. The cookies themselves do not store personally identifiable information.

Below are some indications on how to change your browser settings to activate a notification service each time you receive a new cookie and to disable all cookies. In the Help section of the menu bar of most browsers, you can find information on how to prevent the browser from accepting new cookies, how to receive notifications from the browser each time you receive a new cookie and disable all of them. In addition, you can disable or delete all similar data used by browser add-ons, such as flash cookies, by changing the add-on's settings or visiting the website of its manufacturer

Read the conditions of sale

The European Commission provides a platform for online dispute resolution, which you can access via this link: https://ec.europa.eu/consumers/odr/

Use the following link to view the contact details of the national alternative dispute resolution bodies: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show